Delivery

 

Orders placed before 11:00am will be dispatched the same day. All orders placed after 11:00am will be dispatched the next business day - Monday to Friday.* For the orders place on the October 30 & 31, the shipment will be on the  November 2nd.

 

Delivery time is depending on the delivery option selected and on the final destination.

Shipping costs include handling, packaging and postage fees.

Rate of handling and packaging fees is a fixed amount. Postage fees are depending on the delivery option selected and on the final destination location.

We advise you to group all your items in one single order.

Orders placed separately will not be grouped together afterwards. Shipping cost will be applied as normal to all individual orders.

All packaging boxes have appropriate dimensions for your items to be safely protected and handled.

All orders, regarding of the number of items they contain, avail of the flat rates listed below.

 

Shipping rates and delivery times to France (Continental):

Home delivery in 48/72 hours via Colissimo with signature required (72 hours to Corsica): 8€ including VAT.

Home express delivery in 24 hours via Chronopost with signature required (Corsica not included): 10€ including VAT.

Point Relais delivery in 48/72 hours via Colissimo with signature required (72 hours to Corsica): 6€ including VAT.

Express Point Relais delivery in 24 hours via Chronopost with signature required (Corsica not included): 10€ including VAT.

 

Shipping rates and Delivery times to French overseas territories:

Goods are invoiced excluding all taxes. Orders may be subject to import duties and taxes, which you may be liable for.

Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint Pierre and Miquelon, Saint Martin and Saint Barthélemy:

Home delivery in approximately 5/7 days via Colissimo with signature required: 15€ excluding VAT.

 

New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands:

Home delivery in approximately 7/10 days via Colissimo with signature required: 22€ excluding VAT.

 

Shipping rates and Delivery times to European countries:

 

Germany, Belgium, the Netherlands, Luxembourg:

Home delivery in approximately 3/4 days via Colissimo with signature required: 11€ including VAT.

Express home delivery in 24/48 hours via DHL with signature required: 18€ including VAT.

 

Austria, United Kindom, Spain, Portugal, Ireland, Italy:

Home delivery in approximately 3/4 days via Colissimo with signature required: 13€ including VAT.

Express home delivery in 24/48 hours via DHL with signature required: 18€ including VAT.

 

Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Denmark, Poland, Sweden:

 Home delivery in approximately 3/4 days via Colissimo with signature required: 14€ including VAT.

Denmark and Sweden only: Express home delivery in 24/48 hours via DHL with signature required: 18€ including VAT.

 

Bulgaria, Cyprus, Croatia, Finland, Greece, Malta, Romania:

Home delivery in approximately 3/4 days via Colissimo with signature required: 16€ including VAT.

Greece only: Express home delivery in 24/48 hours via DHL with signature required: 18€ including VAT.

 

Shipping rates and Delivery times to Rest of the world:

 

Goods are invoiced excluding all taxes. Orders may be subject to import duties and taxes, which you may be liable for.

 

Australia, New Zealand:

Express home delivery in approximately 5/7 days via DHL with signature required: 25€ excluding VAT.

Canada, United States:

 Express home delivery in approximately 5/7 days via DHL with signature required: 23€ excluding VAT.

People’s Republic of China:

Home delivery in approximately 5/7 days via Colissimo with signature required: 24€ excluding VAT.

 

South Korea, Hong Kong, Indonesia, Japan, Singapore:

Home delivery in approximately 5/7 days via DHL with signature required: 30€ excluding VAT.

 

Norway:

Home delivery in approximately 5/7 days via Colissimo with signature required: 14€ excluding VAT.

Home delivery in 24/48 hours via DHL with signature required: 37€ excluding VAT.

 

Switzerland:

Home delivery in approximately 5/7 days via Colissimo with signature required: 12€ excluding VAT.

Express home delivery in 24/48 hours via DHL with signature required: 15€ excluding VAT.

Returns

 

You can return your purchase within 14 days.

Did you change your mind, the item doesn’t fit perfectly, the colour is not to your liking or the product doesn’t meet your expectations?

If for any reason you are not completely satisfied with your purchase, you may return unwanted items within 14 days of the date of delivery.

The return procedure is accessible through your personal K.Jacques Outlet account.

1: Log on to your K.Jacques Outlet account.

2: Select « Order history and details ».

3: Select the order number with the unwanted item you want to return.

4: Select the item you want to return.

5: Provide a short explanation for the return.

6: Click on « Generate an RMA slip ».

7: Your return request will be saved with your original order.

8: You can then track your return’s status from the “Merchandise returns” tab of your account. Once your return request is authorised, a return receipt (pdf file) will become available. Print it and include it in the parcel when repacking.

You are responsible for postage costs for returning the goods back to us. You can use your preferred postal service, but we recommend you to ask for a proof of postage in case the parcel goes missing on its way back to us. We will not be held accountable and will not refund any lost parcels. The parcel remains the customer’s responsibility until it reaches us.

Products must be returned in their original condition, unworn, uncleaned and in their original boxes.

Please use the following delivery address for your returns :

K.Jacques Outlet

64 Avenue Bernard Blua

Route des plages

83990 Saint-Tropez

France

Refunds :

Any item returned to us that does not meet our returns policy will not be refunded by K.Jacques Outlet (Keklikian SA).

Every item returned will go through inspections and once approved an email will be sent to you.

Refunds will be processed within 15 days after receiving your parcel. You will be refunded with the original payment method used when you placed your order, i.e. credit cards, debit cards or PayPal.

If you are returning all the items of a same order, all the items returned plus the initial shipping costs will be refunded to you.

If you are returning only some items of a same order (and decide to keep all the others), only the items returned to us will be refunded to you.